Versions:

April 1, 2024, in San Francisco, CA, USA (Beta Release)

April 24, 2024 in San Francisco, CA, USA

Last Edit:

July 31, 2024 in Shanghai, China

Confirm the reservation

After your guests confirm their check-in dates, number of guests, other reservation information, and chosen payment method, the reservation will enter the "Waiting for confirmation" status.

As a Host, you need to confirm the reservation.

• Click the “Reservations” tab in the navigation bar.
• Click the reservation you want to operate, the reservation card will pop out.
• Information about the reservation will be summarized on the card, you can confirm the reservation by clicking the “Confirm” button.
• After you click the "Confirm" button, you may need to wait a few seconds before the success confirmation message.
• Otherwise, you can cancel the reservation by clicking the “Cancel” button and the guest will be notified.
• In cases where the Guest chooses Offline Payment, you may request the Guest to pay with online payment methods instead. To do this, simply click the "Request payment" button. The Guest will be notified to select a new payment method.

<aside> 💳 The online payment will only be deducted from the Guest's account after your confirmation.

</aside>

Check-in

After you successfully confirm, the reservation will enter the "Confirmed" status. The TR3 host system will automatically move the reservation to the Checked-in status on the day the Guest reserved to check-in.

• Click the “Reservations” tab in the navigation bar.
• Click the reservation you want to manage, you will see the reservation card pop out.
• After a successful check-in, no further refund actions can be performed on this Listing on TR3. At this point, if any changes occur, please contact the guest privately to resolve the issue.

Refund

Before check-in, each listing has one opportunity to initiate a refund. You can choose to refund any proportion of the amount or to refund and cancel the reservation. However, any refund will incur a transaction fee.

• Click the reservation you want to manage, you will see a card pop out.
• Click the “Reservations” tab in the navigation bar.
• You can directly input a number to refund or click buttons to set a number in percent of turnover by fast.
• Click the “Refund” button at the bottom of the card, you will see a new window to operate the refund.
• You can only refund once for a listing, if any changes occur further, please contact the guest privately to resolve the issue.

<aside> ⚠️ PayPal will charge a fee for all online payments, and an additional fee will be incurred for refunds. Therefore, if a refund occurs, you will be responsible for paying this fee (in your next billing).

</aside>

Finished

If everything goes smoothly, the property will enter the "Finished" status days after a successful check-in. At this time, the revenue from this reservation will be included in the next billing period.

If any changes occur, please contact the guest privately to resolve the issue.